Customer Centricity by Creating Training Webinars Leveraging Customer Feedback for Better Growth and Contact Center Call Center Assistants Proven Techniques for Improving Customer Satisfaction Adjusted Annual Education Series Florida Library Network Workshop Customer Service Trends and Customer Service Training You Need to Know Public Library Association Productivity Tips and Tricks to Help You Find More Time and Manage Your Daily Life Turn Difficult Moments into a Positive Customer Experience How to Provide Exceptional Customer Service Customer Service Training Resources Basic Spanish for Customer Service Professionals Customer Service Stress Management Tips from Loman Educational Services Editor's Note: This article was originally published in January 2019 and has been updated for comprehensiveness.
Pro Tip: Allow your reps to shadow experienced cross-functional Phone Number List employees so they can glean customer-facing best practices across the organization. Product Testing Whenever a new product is launched, customers will have questions about what it is and how to use it. They want your service team to master all its features and answer any questions they may have. In fact, sometimes new products are as new to the service team as they are to the customer. That’s why it’s important to expose your team to new features and services by letting reps test beta products on their own time.
Customer service representatives work closely with customers, so they should provide valuable feedback to product development about what customers like or don't like. Pro tip: Have your reps test the product and list at least three things they like, three things they wish they could improve, and three things that confuse them along the way. Not only does this help reps understand the product, but it also helps come up with solutions to potential problems. While it might seem like a good idea to collect and organize these resources into an effective manual, there are plenty of free online courses that can do just that.