The objective is to refer queries about pin or puk, permanence expiration date, request for duplicate invoices to self-management channels... Vodafone logo. Vodafone logo. Updated vodafone begins to charge its Dominican Republic Phone Number List users for certain queries they make to customer service. The objective of the british operator is to transfer requests to self-management channels. Sources from the operator consulted by el confidencial digital explain that vodafone intends to promote the self-management of certain common requests that are usually made by calling customer service
So that the users themselves can carry out these procedures through my vodafone, either from the website or from the app available on android and ios. Another objective, they explain, is to provide faster service to the user through these free alternative channels, instead of the long waits (more than 3 minutes) that they must endure on calls when all agents are busy. Although the company highlights that customer service has not reached the brink of collapse , the measure will contribute to easing the workload in these centers, with the consequent savings in personnel and costs for the operator. The procedures that from now on cost euros for each request attended to by a agent are pin or puk queries, requesting duplicate invoices, modifying the billing address or changing the account number banking.
The control and supervision of the implementation of these measures will be in the hands of this consumer protection office and the periodic inspections of the ecb. The imf has concluded that the serious reputational crisis suffered in recent years due to the succession of financial scandals in spain has not made the banks reconsider, and they have not rectified some of their behaviour. Impunity for customer abuse at this time, consumer complaints services are embedded in the supervisors who monitor the solvency of entities and, consequently, are barely effective . The bank of spain and the cnmv focus on the inspection and control of balance sheets, and their resolutions are not binding.