When a customer opens a dispute and submits a return application, there must be some dissatisfaction. We can understand the general content of these dissatisfaction through the Return Reason and Buyer Comment mentioned above. However, we must go deep into the problem and negotiate with the customer to solve the problem. The ultimate goal, so communication is our first step in solving problems. If the communication is successful or the communication fails, we can take the next step.
Issue Refund Issue a refund for the item, either after you receive the item back, or immediately if you allow the buyer to keep French Polynesia Email List the item. This action will release the refund to the buyer.item returned, please remember to issue the refund only after you have received the item back. Refund, the refund must be guaranteed immediately after you receive the customer's return or you simply feel that you don't want the product and let the buyer keep the product.
Because you click Issue Refund, the money for this order will be returned to the buyer, so if you decide to ask the customer to return the goods to you, then please remember: you will only refund the customer after receiving the return, otherwise it may "Money and goods are gone." Close Request Close the return request if you plan on providing a refund without requiring the items return or if you decide not to accept a return (for example if the request is outside of the return policy).