And it has been recognized by multiple industry awards. Organizations can route their customer service inquiries securely from their own systems through GigCX platforms, which distributes them to a crowd of knowledgeable product experts (GigCX experts or gig experts) who can answer questions on behalf of the brands they know and love. The result is a more authentic, genuine experience for customers, and improved customer satisfaction for brands that use GigCX.
Q. How is GigCX different from independent https://lastdatabase.com/ contractor work-from-home (WFH) agents that have been around for two decades or so? A: Working from home certainly has some advantages for full-time or part-time employees who want to skip the commute. However, GigCX is a different model altogether. Where the WFH model uses scheduled workers, GigCX benefits from an autonomous crowd of experts who can flex instantaneously in line with demand.
By taking away the need to sign up for schedules, GigCX gives people the freedom to work when they want, where they want, and how much they want. And unlike independent contractor models using people with generic service skills and experience, GigCX leverages existing customers and advocates with built-in knowledge. In combining this knowledge and experience with a gig model, GigCX bypasses many of the COVID- pandemic-related problems facing contact centers at this moment, including hiring, training, shift scheduling, and quality issues specific to a WFH model.