The main functions and capabilities of VoIP PBX include:
Voice calls via the Internet. The main feature of VoIP is the ability to receive and make voice calls via the Internet, which allows you to significantly reduce communication costs, especially for international calls.
Mobility. VoIP PBX is based on the use of virtual phone numbers , the operation of which does not depend on physical location. You can create a remote call center anywhere in the world. Your employees will be able to receive and make calls from any device connected to the email list Internet, be it a computer or a smartphone.
Integration with other systems. VoIP PBX can be integrated with CRM systems, mail, instant messaging programs and other software to automatically transfer call data and simplify contact and communication management.
Voice Response (IVR) Features : VoIP systems often include interactive voice menus and answering machines to improve customer service and automate processes. For example, a customer can select the desired department by simply pressing a number on the keypad suggested by the voice menu.