Convenience of work in a single interface. Instead of keeping multiple tabs open — email, messengers, chats — one ticket system window is enough, which collects all requests from different channels.
Requests are not lost. Tickets are instantly created based on the incoming request and are transferred to specialists for work. If the request is received outside of working hours, the person responsible will see it at the beginning of the working day.
The number of errors is reduced . The system tickets automatically generate a request card — a ticket containing all the important information. Thanks to integrations with other systems, such as telephony or messengers, the data is transferred automatically — and the employee does not lose important details.
Saving history. The history of correspondence phone number library is saved in the ticket system. At any time, you can restore the entire course of processing requests - from creating a ticket to resolving the issue.
Saving time and reducing the load on the support service. The ticket system relieves employees of a significant amount of routine work: collecting requests, creating a card, sending a request to the right specialist, control and reporting, etc.
Monitoring the team's work. The manager can track every second how many requests are being processed, whether the KPI is being met, whether the specialists are adhering to internal regulations.
Improved communication . Many ticket systems allow users to send automatic and quick responses, making it easy to keep them informed about the status of their requests. This accessibility increases customer trust.